/* Chat del sitio (web-chat.js). Usa los colores de portal-design.css. */
.chat-launcher{position:fixed;right:25px;bottom:96px;z-index:41;display:flex;align-items:center;gap:12px;padding:13px 19px;border:0;border-radius:99px;background:var(--cyan,#67dbf3);color:#062033;box-shadow:0 8px 36px #0005;font:800 .88rem/1.2 Manrope,system-ui,sans-serif;cursor:pointer;text-align:left}
.chat-launcher svg{width:28px;height:28px;flex:none}
.chat-launcher--solo{bottom:25px}
.chat-launcher small{display:block;font-size:.6rem;font-weight:500}
.chat-launcher em{font-style:normal;color:inherit}
.chat-launcher:focus-visible{outline:3px solid var(--lime,#cefa7a);outline-offset:3px}
.chat-dot{position:absolute;top:-4px;right:-2px;min-width:20px;height:20px;padding:0 6px;border-radius:99px;background:#ff5d6c;color:#fff;font-size:.7rem;line-height:20px;text-align:center}
.chat-panel{position:fixed;right:25px;bottom:96px;z-index:60;display:flex;flex-direction:column;width:370px;height:560px;max-height:calc(100vh - 130px);background:#0d1d2f;color:var(--text,#edf5fc);border:1px solid var(--line,#294052);border-radius:20px;box-shadow:0 18px 60px #000a;overflow:hidden;font-family:Manrope,system-ui,sans-serif;line-height:1.45}
.chat-panel[hidden]{display:none}
.chat-panel header{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 16px;background:linear-gradient(120deg,#123249,#102338);border-bottom:1px solid var(--line,#294052)}
.chat-panel header strong{display:block;font-size:.95rem}
.chat-panel header small{display:flex;align-items:center;gap:6px;color:var(--muted,#aebfd0);font-size:.72rem}
.chat-panel header small::before{content:"";width:8px;height:8px;border-radius:50%;background:var(--cyan,#67dbf3)}
.chat-panel[data-estado=esperando_humano] header small::before{background:#ffc857}
.chat-panel[data-estado=atendido] header small::before{background:var(--lime,#cefa7a)}
.chat-panel[data-estado=cerrado] header small::before{background:#7b8b9b}
.chat-panel header button{border:0;background:none;color:inherit;font-size:1.1rem;cursor:pointer;padding:4px 8px;border-radius:8px}
.chat-panel header button:hover{background:#ffffff14}
.chat-log{flex:1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:8px;overscroll-behavior:contain}
.chat-msg{max-width:84%;padding:9px 12px;border-radius:14px;font-size:.88rem;white-space:pre-wrap;overflow-wrap:anywhere}
.chat-msg time{display:block;margin-top:3px;font-size:.62rem;opacity:.65}
.chat-msg a{color:inherit;font-weight:700}
.chat-msg--bot{align-self:flex-start;background:#17304a;border-bottom-left-radius:4px}
.chat-msg--asesor{align-self:flex-start;background:#1d3b2c;border:1px solid #cefa7a55;border-bottom-left-radius:4px}
.chat-msg--asesor b{display:block;font-size:.66rem;color:var(--lime,#cefa7a);letter-spacing:.04em}
.chat-msg--cliente{align-self:flex-end;background:var(--cyan,#67dbf3);color:#062033;border-bottom-right-radius:4px}
.chat-nota{align-self:center;max-width:90%;color:var(--muted,#aebfd0);font-size:.75rem;text-align:center}
.chat-msg--tecleando::after{content:"";display:inline-block;width:.5em;height:1em;margin-left:2px;vertical-align:-.15em;background:currentColor;opacity:.75;animation:chat-cursor .9s steps(1) infinite}
@keyframes chat-cursor{50%{opacity:0}}
.chat-puntos{display:flex;gap:5px;align-items:center;padding:13px 14px}
.chat-puntos i{width:7px;height:7px;border-radius:50%;background:var(--muted,#aebfd0);animation:chat-punto 1.2s ease-in-out infinite}
.chat-puntos i:nth-child(2){animation-delay:.15s}.chat-puntos i:nth-child(3){animation-delay:.3s}
@keyframes chat-punto{0%,60%,100%{transform:translateY(0);opacity:.45}30%{transform:translateY(-5px);opacity:1}}
@media(prefers-reduced-motion:reduce){.chat-puntos i,.chat-msg--tecleando::after{animation:none}}
.chat-fin{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 14px;border-top:1px solid var(--line,#294052);font-size:.8rem;color:var(--muted,#aebfd0)}
.chat-fin[hidden]{display:none}
.chat-fin button,.chat-panel form button{border:0;border-radius:99px;background:var(--lime,#cefa7a);color:#12231b;font:800 .8rem Manrope,system-ui,sans-serif;padding:9px 14px;cursor:pointer}
.chat-panel form{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line,#294052);background:#0b1828}
.chat-panel form input{flex:1;min-width:0;padding:10px 14px;border:1px solid var(--line,#294052);border-radius:99px;background:#081525;color:inherit;font:inherit;font-size:16px;outline:none}
.chat-panel form input:focus{border-color:var(--cyan,#67dbf3)}
.chat-panel form :disabled{opacity:.5;cursor:not-allowed}
.chat-aviso{margin:0;padding:0 14px 10px;background:#0b1828;color:var(--muted,#aebfd0);font-size:.66rem}
.chat-aviso a{color:inherit}
@media(max-width:540px){
 .chat-launcher{right:16px;bottom:86px;padding:11px 16px 11px 13px;gap:8px}
 .chat-launcher svg{width:24px;height:24px}
 .chat-launcher small{display:none}
 .chat-launcher--solo{bottom:16px}
 .chat-panel{inset:0;width:100%;height:100%;max-height:none;border:0;border-radius:0}
}
@media(prefers-reduced-motion:no-preference){.chat-panel:not([hidden]){animation:chat-entrar .18s ease-out}@keyframes chat-entrar{from{opacity:0;transform:translateY(12px)}}}
/* Enlaces en azul dentro de los mensajes */
.chat-msg a{color:#5fb0ff;font-weight:700;text-decoration:underline;text-underline-offset:2px}
.chat-msg a:hover{color:#8cc7ff}
.chat-msg--cliente a{color:#0a4fb4}
/* Botones de la cabecera (sonido y cerrar) */
.chat-head-btns{display:flex;gap:2px}
/* Traspaso a una persona */
.chat-traspaso{align-self:stretch;display:flex;align-items:center;gap:12px;margin:6px 0;padding:12px 14px;border-radius:16px;background:linear-gradient(120deg,#123249,#16304a);border:1px solid #67dbf355;animation:chat-traspaso-in .45s cubic-bezier(.2,.9,.3,1.3)}
.chat-traspaso-ico{position:relative;flex:none;display:grid;place-items:center;width:42px;height:42px;border-radius:50%;background:#0d1d2f}
.chat-traspaso-ico b{position:relative;z-index:1;font-size:22px;font-weight:400}
.chat-traspaso-ico i{position:absolute;inset:0;border-radius:50%;border:2px solid var(--cyan,#67dbf3);animation:chat-onda 1.8s ease-out infinite}
.chat-traspaso-ico i:nth-child(2){animation-delay:.9s}
.chat-traspaso-txt strong{display:block;font-size:.86rem}
.chat-traspaso-txt small{display:block;color:var(--muted,#aebfd0);font-size:.72rem}
.chat-traspaso--listo{background:linear-gradient(120deg,#1d3b2c,#173a2f);border-color:#cefa7a88;animation:chat-traspaso-ok .5s ease-out}
.chat-traspaso--listo .chat-traspaso-ico i{display:none}
@keyframes chat-traspaso-in{from{opacity:0;transform:translateY(10px) scale(.96)}}
@keyframes chat-traspaso-ok{0%{transform:scale(.97)}50%{transform:scale(1.03)}100%{transform:scale(1)}}
@keyframes chat-onda{from{transform:scale(1);opacity:.9}to{transform:scale(1.9);opacity:0}}
@media(prefers-reduced-motion:reduce){.chat-traspaso,.chat-traspaso--listo,.chat-traspaso-ico i{animation:none}}
/* Avatares: quién habla (asistente, asesor o visitante, según su género) */
.chat-fila{display:flex;gap:8px;align-items:flex-end;max-width:90%}
.chat-fila--bot,.chat-fila--asesor{align-self:flex-start}
.chat-fila--cliente{align-self:flex-end;flex-direction:row-reverse}
.chat-fila .chat-msg{max-width:100%}
.chat-avatar{flex:none;display:grid;place-items:center;width:30px;height:30px;border-radius:50%;background:#17304a;border:1px solid var(--line,#294052);font-size:17px;line-height:1}
.chat-fila--asesor .chat-avatar{background:#1d3b2c;border-color:#cefa7a55}
.chat-fila--cliente .chat-avatar{background:#0f3b4a;border-color:#67dbf355}
/* Cuenta regresiva al cerrar */
.chat-fin span{font-variant-numeric:tabular-nums}
/* Opciones de contacto cuando no hay asesor */
.chat-opciones{display:flex;flex-direction:column;gap:6px;align-self:stretch;margin:4px 0 4px 38px}
.chat-opciones button{border:1px solid var(--cyan,#67dbf3);background:#0f3b4a;color:var(--text,#edf5fc);border-radius:12px;padding:10px 12px;font:700 .85rem Manrope,system-ui,sans-serif;text-align:left;cursor:pointer}
.chat-opciones button:hover{background:#13506a}.chat-opciones button:disabled{opacity:.5;cursor:wait}
/* Confirmación de contacto: celular y horario del cliente */
.chat-datos{display:flex;flex-direction:column;gap:8px;padding:12px;border:1px solid var(--cyan,#67dbf3);border-radius:14px;background:#0f3b4a}
.chat-datos strong{font-size:.86rem}
.chat-datos input{padding:9px 12px;border:1px solid var(--line,#294052);border-radius:10px;background:#081525;color:inherit;font:inherit;font-size:16px}
.chat-datos input:focus{outline:none;border-color:var(--cyan,#67dbf3)}
.chat-chips{display:flex;flex-wrap:wrap;gap:6px}
.chat-datos .chat-chips button{border:1px solid var(--line,#294052);background:#102338;color:inherit;border-radius:99px;padding:6px 10px;font:600 .75rem Manrope,system-ui,sans-serif;cursor:pointer}
.chat-datos .chat-chips button.activo{background:var(--cyan,#67dbf3);color:#062033;border-color:var(--cyan,#67dbf3)}
.chat-datos .chat-datos-enviar,.chat-datos button[type=submit]{border:0;border-radius:99px;background:var(--lime,#cefa7a);color:#12231b;font:800 .85rem Manrope,system-ui,sans-serif;padding:10px 14px;cursor:pointer}
.chat-datos button[type=submit]:disabled{opacity:.6;cursor:wait}
.chat-datos .chat-datos-volver{border:0;background:none;padding:2px;color:var(--muted,#aebfd0);font:600 .75rem Manrope,system-ui,sans-serif;cursor:pointer;text-decoration:underline}
.chat-datos-error{margin:0;color:#ff8a95;font-size:.78rem}
/* Botones Sí/No del boletín en una fila */
.chat-opciones--fila{flex-direction:row;flex-wrap:wrap}.chat-opciones--fila button{flex:1 1 140px;text-align:center}
/* Conversación cerrada: tarjeta con candado; el campo y el botón quedan deshabilitados */
.chat-cerrada{align-self:stretch;display:flex;align-items:center;gap:12px;margin:8px 0 4px;padding:12px 14px;border-radius:14px;background:#1b2633;border:1px solid #7b8b9b66;color:var(--muted,#aebfd0)}
.chat-cerrada>span:first-child{display:grid;place-items:center;width:38px;height:38px;border-radius:50%;background:#0d1d2f;font-size:20px;flex:none}
.chat-cerrada strong{display:block;color:var(--text,#edf5fc);font-size:.86rem}.chat-cerrada small{font-size:.72rem}
.chat-panel[data-estado=cerrado] form input{background:#0d1622;border-style:dashed}